Implementation & onboarding
We'll work with you to set up an initial project, including companies, roles, and document sets. We'll then guide planners, project managers, and HR through the on-site implementation.
Support & guidance for your projects
We'll help you not only with the software itself, but also with how you use ProjectAssistant on your projects. From initial setup to daily questions from planners and project managers.
One permanent point of contact
You'll have a dedicated contact person who knows your organization. This way, you won't have to keep telling your story, and we can brainstorm solutions more quickly.
How can we help you?
Depending on your license and country, we offer various types of support. Always with one goal: to make ProjectAssistant fit your way of working.
Functional support
Questions about documents, scheduling, attendance tracking, or reporting? Our support team is happy to help you find practical solutions, examples, and industry best practices.
Technical questions & integrations
Support for integrations with HR or payroll systems, terminals, TagPoints, and APIs. We also provide second-line support for franchise partners' customers.
What support can you expect?
Email & tickets
Standard support is provided via email or ticketing system. We typically respond within one business day, and often faster for urgent issues.
Online sessions
For complex questions, we schedule a short online session. This allows us to observe live, review settings, and train employees.
Support for partners
Does your organization operate as a franchise partner in another country? We can support your team with training, second-line support, and joint implementations.
Frequently asked questions about support
How quickly do you respond to a support request?
During office hours, we generally respond within one business day. We address outages or urgent issues immediately. Separate SLAs can be arranged for Enterprise customers.
Do you also help subcontractors and temporary workers?
Primary support is provided through your organization, but we can also provide short instructions or manuals for subcontractors and employment agencies if desired.
Is support included in the license price?
Basic support (email & tickets) is included in the license price. Additional services, such as on-site support, customized reporting, or integrations, are available at separate rates.
Prefer to speak to someone directly?
Leave your details and we'll schedule a short online consultation. We'll discuss your question together and determine the fastest solution.
Schedule an online session